Tuesday, 31 March, 2026
AI Bot boosting business for Bajaj Allianz Life Insurance
By Basit Ansari
<p>Goutam Datta, the Chief Information and Digital Officer at Bajaj Allianz Life Insurance has shared how the use of AI Chatbots has led to a significant increase in business. The bot, named "BOING", was released in 2017 and can respond to up to 36 different service requests. Implemented over WhatsApp, the bot has been welcomed by customers happily, with the company's digital apps experiencing a 250% increase in consumption in Tier-1 cities.</p>
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