Tuesday, 31 March, 2026
BFSI CXOs Prioritize "Human in the Loop" AI for CX
By Isha
Banking, Financial Services, and Insurance (BFSI) leaders are integrating AI and data as core transformation enablers, while insisting on a "human in the loop" approach. CXOs emphasize blending technology with human empathy and trust to achieve hyper-personalized customer experiences. This ensures necessary oversight for accuracy and compliance in a highly regulated sector, balancing AI's efficiency gains with risk mitigation.
Read full story at Economic Times