Tuesday, 31 March, 2026
Dukaan Replaces Customer Support Roles with AI Chatbot, Fuelling Job Concerns
By Isha
Dukaan, a company specializing in digital commerce solutions, has replaced customer support roles with an AI-powered chatbot. The move raises concerns about the potential impact on job opportunities in the customer service sector. By leveraging AI technology, Dukaan aims to streamline customer interactions and enhance efficiency. However, this development also highlights the ongoing debate about the automation of jobs and the need for reskilling initiatives impacted by AI advancements.
Read full story at Times of India