Tuesday, 31 March, 2026
ServiceNow’s Jacqui Canney Highlights New Workforce Complexities in “Human‑Plus‑Agent” Model
By Isha
Jacqui Canney, Chief People & AI Enablement Officer at ServiceNow, warns the shift to a “human‑plus‑agent” model—where humans and autonomous AI agents work side-by-side—poses novel management, cultural, and governance complexities. Supervisors now oversee both people and agents, requiring orchestration platforms, control towers, and identity oversight. The company anticipates agentic AI will reshape over 10 million jobs by 2030.
Read full story at Economic Times