Tuesday, 31 March, 2026
Transforming Flight Disruptions into Real-Time Digital Dialogues
By Isha
Airlines are shifting from one-way broadcasts to real-time, two-way conversations to manage operational disruptions. By leveraging AI and automation, carriers provide instant updates via WhatsApp and SMS, reducing call center strain and enhancing passenger trust. This evolution toward predictive intelligence and multilingual, personalized messaging ensures that travel setbacks are handled with clarity, moving beyond static apps to intuitive, channel-agnostic communication.
Read full story at Economic Times