Thursday, 23 July, 2026
From Human Help to AI: Uber Cuts Support Staff
By TechShots Studio
Uber has slashed roughly 10% of its customer service division to streamline operations and expand artificial intelligence integration. Internal memos revealed the team's structure had become too complex to scale AI tools efficiently. Alongside the cuts, Uber requested remaining remote support staff to relocate to office hubs, marking its first layoff round directly linked to AI automation.
Read full story at CIO ECONOMIC TIMES